Privacy Policy

ConnectAgent Privacy Policy

Connect Agent Inc., a Delaware corporation (“we”, “us” or “connectagent.dev”) provides a data analytics pipeline to allow you to manage marketing campaigns and other business processes(the “Solution”). connectagent.dev respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This Privacy Policy details how we collect, use, and store information and data that we receive. This Privacy Policy also details our mutual confidentiality obligations to the extent you use the Solution. If you have any comments or questions about our Privacy Policy, please contact us at [email protected].

How We Collect and Use Information

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). In addition, through the Solution, we may have access to your data regarding your advertising and marketing campaigns.

Our advertising partners provide us with non-personal, statistical reports regarding the effectiveness of an ad. These reports do not contain any personal information about those who interacted with the ad. The information that we do receive is generated from ‘clicks’ and/or impressions on our ads and enables us to best provide our customers with effective targeting and feedback.

We will not share your data with any third party without your explicit permission, except when required by law, regulation, subpoena, or court order or as otherwise expressly set forth herein. We may use such data internally – for example, to provide the Solution, billing, identification, authentication, contact, research, to help diagnose problems with our servers, and to make the Application more useful for you and for our other customers.

By analyzing all the information we receive, we may compile statistical information across a variety of users (“Statistical Information”). Statistical Information helps understand trends and customer needs so that new services can be considered and so the Applications and associated services can be tailored to customer desires.

Types of data collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Username, account IDs, and passwords for third-party data sources

We may also collect any third-party Personal Information from any data sources provided by you as, but not limited to, your customers' email, first name and last name, phone number, and address.

Aggregate and Anonymous Data

connectagent.dev (including our vendors, suppliers and partners) shall have a worldwide, perpetual, irrevocable, royalty-free right to use aggregated and/or anonymous data in connection with our and our vendor’s, supplier’s, and partner’s business operations including, without limitation, combining such data with other similar data from you and other users.

Data Storage

connectagent.dev uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run connectagent.dev .

We encrypt all the Anonymous and Personal Information stored in our Databases, Data warehouses, and all other types of data storages.

Legal basis and retention period

We process personal data based on our and our client’s legitimate interest to monitor the browsing behavior of web users for marketing purposes (art. 6(1)(f) GDPR), except for the personal data of our clients’ employees, which is processed to provide the Solution and based on statutory retention requirements.

We store your data (1) if we need the data to carry out a contract at most as long as the contractual relationship with you or statutory retention periods are running, and (2) if we use the data on the basis of a legitimate interest at most as long as your interest in deletion or anonymization does not prevail.

To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Notwithstanding the above, by law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for ten years after they cease being customers for tax purposes. In some circumstances, you can ask us to delete your data (see Your legal rights below for further information) or we will anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

How We Protect Information

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

Only those of our employees, who on behalf of their work are entitled to process customer data, are entitled to use the system containing personal data. Each user has a personal username and password to the system. The data is collected into databases that are protected by firewalls, passwords, and other technical measures. The databases and their backup copies are in locked premises and can be accessed only by certain pre-designated persons.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system, and any other disclosures that may be required under applicable law.

Other Uses or Transfer of Your Information

We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or behavior of any user suspected to have engaged in illegal behavior. We may use subcontractors that are located in countries other than your own, and send them information we receive. For example, we may send your information to any country outside the United States, Canada, or the European Union. All our subcontractors will be subject to non-disclosure and non-use obligations. Nevertheless, some countries may have levels of protection of personal and other information that are not as high as in your country of residence or business.

We may transfer our databases containing information if we sell our business or any part of it.

In some cases, there is a transfer of data to third countries outside the European Union. This is done on the basis of statutory provisions that are intended to ensure an adequate level of protection for personal data.

We transfer personal data outside the EU/EEA in connection with the purposes stated in this Privacy Policy. When personal data is processed outside the EU/EEA, we ensure that the personal data is transferred in accordance with the applicable law, for example, by using the EU Commission’s standard contractual clauses or other appropriate safeguards as described in Article 46 of the GDPR. By using our website, products or services or by interacting with us in the ways described in this Privacy Notice, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Notice. If you do not want your information to be transferred outside the EEA you should not use our website, applications, or services.

AI Model Data Usage and Transfer

In our commitment to maintaining the highest standards of data privacy, we wish to clarify our stance on the use and transfer of data in relation to AI models. Connect Agent Inc. ensures that no private or personal data is shared or transferred to any AI provider for the purpose of training AI models. Our utilization of AI technology strictly adheres to the principle of not exploiting private or personal user data. All computational processes involving AI are confined within our secure and closed infrastructure, guaranteeing the safeguarding of our users' privacy.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We do not share your information with third parties or AI models unless unless you have given us your permission.

Please note that ConnectAgent uses YouTube API Services as a service provider, and if you use these services through the Service, you are subject to the Google Privacy Policy.

Google API Disclosure

connectagent.dev ’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Your Data Protection Rights

If you wish to access, correct, update or request deletion of your information, you can do so at any time by contacting us using the contact details provided under the “Contact” link below. Note that if you submit a request to delete your information, this may prohibit you from using the Site and/or Service. If you have authorized us to access your data via the YouTube API Services, then in addition to our normal procedure for deleting stored data, you may revoke our access to your data via the Google security settings page, located at https://security.google.com/settings/security/permissions.

In addition, if you are a resident of the European Union, you can object to processing of your personal data, ask us to restrict processing of your personal data, or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact” link below. Note that if you submit such a request, this may prohibit you from using the Site and/or Service.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “Contact” link below. Please note that your opt out is limited to the email address, device, and phone number used and will not affect subsequent subscriptions.

Similarly, if we have collected and processed your information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your information solely on behalf of a customer, we may be legally required to forward your request directly to our customer and/or social media business partners for their review / handling.

Deleting stored data or revoking API access

To delete specific connection data in ConnectAgent, please follow these steps:

Navigate to the Credentials page.
Search for the account you wish to delete.
Click the "Set up" button.
On the account details page, locate and click the "Disconnect account" button.

To delete all your data and account:

Click on your account name in the left sidebar.
Click on the "Account and settings" link.
Scroll down the page and click the "Delete account" button.

If you wish to revoke access to Google Services via the Google security settings page:

Go to the Google security settings page.
Locate the "Your connections to third-party apps & services" section.
Click "see all connections."
Search for "connectagent.dev " and click on it.
Locate and click the "delete all connections you have with connectagent.dev " section.

Cookies and related technologies

Our website may use cookies, tracking pixels, and related technologies. Cookies are small data files that are served by us or third parties and stored on your device. They enable us to identify your device when you move between different websites and applications and may be used to target ads to you on other websites.

Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. Also, you are free to delete any existing cookies at any time.

Google Analytics

In order to optimize our website, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how you use our website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. If the IP anonymization is activated on this website, your IP address will previously be truncated by Google within the EU member states or EEA member states. Only in exceptional cases will the IP address be transferred to Google on a server in the United States and thereafter be truncated. On behalf of the website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. The IP address that was transmitted by your browser will not be combined by Google with any other data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You may also prevent the collection of the data that was generated by the cookie and that is related to the use of the website (including your IP address) as well as its processing by Google by downloading and installing a browser plugin that is available under the following link: http://tools.google.com/dlpage/gaoptout. Additional information thereto is available at http://www.google.com/intl/de/analytics/privacyoverview.html (general information about Google Analytics and privacy). This Website uses Google Analytics with its extension code “gat._anonymizeIp()“ so that IP addresses will therefore only be processed in a shortened form to prevent persons from being identified.

Access and Choice

connectagent.dev collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes. 3rd parties who seek access, or who seek to correct, amend, or delete inaccurate data that is collected through connectagent.dev ’s Services or who would no longer like to be contacted by one of our customers who use our service should contact the customer or other business entity that such 3rd party interacts with directly (the data controller). If any of our customers request connectagent.dev remove data that the customer controls upon demand of a 3rd party, we will respond to their request within 30 days. connectagent.dev may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements with our customers.

User Access and Choice

As a data subject, and under certain circumstances, you have the right to access your personal data and to have it corrected and deleted, to have its processing restricted as well as to receive your data in a portable format. Furthermore, you have the option to file a complaint against the processing of your personal data with the competent supervisory authority. If you have given your consent to the processing of your data, you can revoke the given consent at any time. Such revocation affects the admissibility of the processing of your personal data after you make such revocation.

You can object to the processing of your personal data insofar as we base the processing of your personal data on legitimate interests. This is the case in particular if the processing is not necessary for the fulfillment of a contractual obligation to you, which we in each case present in the description of the functions which follow. In case of such an objection, we kindly ask for an explanation of the reasons for the objection against the processing of your personal data. In the case of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or point out to you our compelling legitimate reasons based on which we continue processing your personal data. You may, of course, object to the processing of your personal data for advertising and data analysis purposes at any time.

In each of these cases, please send an e-mail to [email protected].

Changes

We may update this Privacy Policy from time to time, and we encourage you to review it periodically.

Comments and Questions

If you have any comments or questions about our Privacy Policy, please contact us at [email protected] or at:

Connect Agent Inc

204 E.2nd Avenue #314

San Mateo, CA 94401

United States

with its data protection officer: